Claudia Pink || Terms and Conditions, and Privacy Policy

Last updated: 28/08/2026

These Terms and Conditions govern all orders, bookings, and use of the Claudia Pink

website. By placing an order or booking, you agree to these terms.

1. Returns and Exchanges

All Claudia Pink pieces are handmade to order in our UK studio. Due to the bespoke nature

of our work, we cannot offer refunds on made-to-order or customised items.

If you are dissatisfied with your piece, please contact us within 14 days of receiving your

order. We will offer either:

• One alteration or adjustment to your piece, or

• A credit note for the full value of your order, redeemable against another item.

All returned items must be in perfect, unused condition. Return postage is the customerS

responsibility.

2. Payment

We accept payment via PayPal, Klarna, Clearpay, and Apple Pay.

Payment is taken at the time of ordering. If you wish to cancel your order, please contact us

immediately. Once an item has been dispatched, a refund is only possible once the item is

returned in saleable condition.

3. Bespoke Work, Bookings, and Deposits

All bespoke work must be paid for in full before work begins.

As bespoke pieces are made specifically for you, all sales are final once work has

commenced. Please ensure all details are confirmed before proceeding.

For events, ceremonies, and gatherings:

• A 50% deposit is required to secure your booking.

• The remaining balance is due no later than 2 weeks before the event date.

If you cannot make the final payment, please contact us as soon as possible so alternative

arrangements can be discussed.

4. Event, Ceremony, and Gathering Cancellations

If a booking is cancelled within 4 weeks of the agreed date, the deposit is forfeited and non-

refundable.

5. Cancellation by Claudia Pink

In the rare event that we must cancel due to illness, emergency, or circumstances beyond

our control, you will be offered either:

• A full refund of all payments made, or

• A rescheduled date.

6. Postponement

Events may be postponed at our discretion, subject to availability. Deposits will be carried

over to the new date.

7. International Bookings

International bookings must be confirmed at least 8 weeks before the event date.

If cancelled within 4 weeks, the deposit is forfeited.

Claudia Pink does not purchase travel tickets on behalf of clients. Where we have

purchased our own travel tickets, the cost will be deducted from the deposit. If the ticket

cost exceeds the deposit, the client will be invoiced for the shortfall.

8. Shipping

All items are handmade to order. We aim to dispatch within 7 working days.

We do not offer a formal express or priority service. If you need your order urgently, please

contact us directly to discuss whether this is possible, any terms for this will be agreed with

you individually.

Delivery times:

• UK: up to 3 working days

• International: up to 12 working days

All orders are sent via tracked and signed-for services.

Dispatch and delivery times are estimates. We are not responsible for courier delays,

customs delays, or circumstances outside our control.

9. Customer Responsibility

Customers must provide a correct and complete delivery address. If an order is returned

due to an incorrect address or refusal at delivery, the customer is responsible for paying to

have the item resent.

Any customs charges, duties, or taxes are the customeRs responsibility.

10. Order Acceptance and Refusal

We reserve the right to:

• Refuse or cancel any order

• Correct pricing errors

• Decline orders suspected of fraud or misuse

An order is only accepted once payment has been successfully processed.

11. Copyright and Intellectual Property

All designs, products, images, text, and content on the Claudia Pink website and social

media are the intellectual property of Claudia Pink.

Any copying, reproduction, or commercial use without permission is strictly prohibited.

12. Photography and Portfolio Use

We may photograph bespoke pieces for use in our portfolio, website, and social media. If

you prefer your piece not to be used, please let us know and we will respect your request.

13. Force Majeure

We are not liable for delays or failure to fulfil orders caused by events outside our control,

including illness, natural disasters, courier strikes, customs issues, or other unforeseen

circumstances.

14. Amendments to These Terms

We may update prices, products, and these terms at any time. Changes apply to orders

placed after the update date.

15. International Duties, Taxes, and Billing Customs Duties and Taxes

International orders may be subject to customs duties and taxes once they reach their

destination country outside of the UK. These charges are set by local customs authorities,

vary from country to country, and can apply regardless of the value of your order.

Duty-free thresholds have changed recently in a number of countries and continue to

change. We are unable to guarantee whether a particular order will be duty-free, and

customers are responsible for checking current regulations for their own country before

placing an order.

All duties, taxes, and customs fees are payable by the customer. Claudia Pink does not

cover these costs, including on orders sent with free shipping. Customs duties and taxes

are non-refundable.

If a courier or postal service returns an international order to us because delivery could not

be completed (for example, an incorrect address, refusal at delivery, or failure to collect),

the customer will be responsible for repeat delivery charges.

Any customs fees incurred when returning an order are the responsibility of the customer

unless the return is due to a confirmed product fault.

If you have any questions, please contact us at contact@claudiapink.co.uk, and we will be happy to assist.

International Billing

If you are purchasing from outside the UK, please be aware that:

• Credit card providers may apply currency conversion fees

• Exchange rates may fluctuate

• The final amount billed to your card may differ slightly from the checkout total,

depending on your bank or card issuer

These variations are outside our control.

Privacy Policy

Claudia Pink is committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information.

1. Data Collected

We collect:

• Names

• Addresses

• Emails

• Telephone numbers

• Payment details

• Personal information required for customised orders

Lawful basis: to process orders and fulfil contracts.

2. Social Media

We use Facebook and Instagram to communicate with customers. Data processed may

include names, emails, addresses, and telephone numbers.

Lawful basis: to process orders or respond to customer enquiries.

3. Payment Processing

Payments are handled by third party providers (PayPal, Klarna, Clearpay, Apple Pay).

These providers have their own privacy policies. Please review their terms before

submitting personal information.

4. Data Sharing

Data is stored securely on password protected devices. We share necessary delivery

information with our courier (DPD) only.

No other third parties receive your data unless required by law.

5. GDPR: Your Rights

You have the right to:

• Access your data

• Request correction

• Request deletion (unless legally required to retain it)

• Restrict processing

• Object to processing

• Request data portability

To exercise any of these rights, contact us directly.

6. Retention of Data

We retain:

• Invoices

• Receipts

• Payment records

These are kept for at least 5 years, as required by HMRC.

All other personal data is deleted within 1 year if no longer required.

7. Cookies (Squarespace Websites)

Our website may use cookies for:

• Analytics

• Site performance

• Social media integrations

• Shopping cart functionality

You can manage or disable cookies through your browser settings.

8. Data Breaches

We will notify the ICO within 72 hours of any data breach.

9. Governing Law

These terms are governed by the laws of England and Wales.